VP, Client Solutions

Submit Your Application

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

  • Location: Toronto , Ontario
  • Type: Full-Time
  • Job #30

Jarvis is a dynamic talent advisory firm specializing in technology, strategy and business transformation. Spanning several cities across Canada and USA, Jarvis presents a unique engagement model, synthesizing our expertise in global collaboration with diverse thinking and our cutting-edge talent innovation hubs. This enables us to attract top talent and rapidly grow as we co-create innovative solutions.


Our focus on community engagement, diversity and our values-based culture has enabled us to become one of Canada’s fastest-growing companies. Our obsession with world-class customer engagement, operational efficiency and the strength in our solutions has enabled us to become one of Canada’s most trusted partners.


The Opportunity

The world of technology is rapidly evolving through innovation and cutting-edge technologies. As we move into the future, we believe not only in keeping up with relevant technologies but in building that future ourselves. Our greatest assets are our people, and at Jarvis, we value imagination and curiosity as much as we value capability and skill. 


As our VP, Client Solutions, you will be responsible for implementing strategic plans and tailored solutions for clients to reduce their operational costs, increase productivity, and enhance their overall customer experience while nurturing and building strong relationships with key stakeholders. 

Job Responsibilities:

  • Utilize expertise in strategic leadership to develop, grow, and maintain a portfolio of client accounts primarily around advisory and delivery work.

  • Support the sales teams in identifying net new business opportunities and cultivating leads to expand the client base.

  • Continue to build strong relationships with key clients, by understanding their needs, lines of business, and technology platforms, and acting as a trusted advisor in order to develop strategies for enhancing client satisfaction, retention, and loyalty. 

  • Build, empower, and lead project teams of internal consultants both on-site and remotely, ensuring accountability and employee engagement. 

  • Deliver client presentations to external senior management and executives to demonstrate the unique value proposition and benefits of the company’s model. 

  • Lead contract negotiations, ensuring that agreements meet client expectations, align with legal and regulatory requirements.

  • Oversee contract performance, making necessary adjustments or renewals as needed. 

  • Provide leadership and mentorship to the solutions team by providing guidance and support for fostering a culture of continuous learning and development.

  • Continuously assess and improve consulting methodologies, tools, and processes. Identify opportunities for innovation, efficiency gains, and quality enhancement to drive operational excellence. 

  • Understand and recognize industry trends, emerging technologies, and practices that may impact clients, to identify opportunities for enhancements that will align with clients’ business objectives and solutions.

  • Champion the company’s culture and values, internally and externally via various methods and platforms, e.g. events partnered with community institutes such as universities. 

 What You Bring:

  • 10+ years experience in consulting or professional services field

  • Experience working in the financial, banking, technology or software industry 

  • Experience in leadership and management roles, business development/sales, client relationship management and strategic planning an asset 

  • Experience in technology-focused industries – B2B or Enterprise experience/knowledge

  • Ability to assess client needs, identify pain points, and develop tailored solutions that address those needs effectively.

  • Understanding of project management methodologies, resource allocation, and the ability to oversee client projects to successful completion.

  • Proficiency in identifying and managing risks associated with client engagements, including risk assessment, mitigation strategies, and compliance with risk management protocols.

  • Strong collaboration skills, including the ability to work effectively with cross-functional teams, internal stakeholders, and external partners to achieve common goals.

  • Ability to nurture client relationships, understand client needs, and deliver exceptional client experiences.

  • Skills in developing and executing strategic plans, setting goals, and aligning client solutions with organizational objectives.

  • In-depth understanding of the industry or industries in which the organization operates, including market dynamics, industry trends, and competitive landscape.

  • Knowledge of solution development methodologies, consulting frameworks, and the ability to design and deliver client-centric solutions.

  • Strong leadership abilities, including the skills to inspire and motivate teams, manage performance, and foster a collaborative and high-performance culture.

  • Effective communication skills, both written and verbal, including the ability to articulate complex concepts, deliver persuasive presentations, and influence stakeholders.

  • Proficiency in negotiation techniques, conflict resolution, and the ability to navigate challenging situations to achieve mutually beneficial outcomes.

  • Must-haves: 

    • Experience delivering multimillion dollar technology projects

    • Successfully delivered multiple projects

    • Led teams of over 5 people

    • Previous responsibility for large budgets

    • Experience in one of the spaces of Big Data, API development, QA, or Program/Project Management


  • Nice-to-haves:

    • Program Management experience

    • Data and Analytics, Agile, or API development leadership experience


What We Offer:

  • Ability to work in-person, or hybrid

  • Casual dress code (when not conducting in-person meetings)

  • Employee appreciation events

  • Generous vacation and benefits

  • Convenient downtown Toronto location minutes from transit

  • A dynamic and entrepreneurial environment with opportunities for growth and advancement

  • A flat organizational structure in which your voice is heard and your perspective is valued

  • Highly competitive compensation



What Keeps Us Here? 

  • Culture and values are integral at Jarvis. Our vision of Equalizing Opportunity and Maximizing Potential enables us to build a diverse and inclusive community. We encourage everyone to bring their authentic selves to work, every day. We reward curiosity and innovative solutions while empowering our employees to discover endless possibilities.

  • Work-life balance defines Jarvis at its core. We believe in team-building activities and strive to bring our teams together whenever possible. Expect to attend events such as quarterly socials, holiday parties, charity events and more casually, in-office/virtual events like lunch & learns, trivia and movie nights, hackathons and many more hosted by Jarvis throughout the year.


Submit Your Application

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

Scroll to Top